Policies & FAQ

Please know that the Turnaround Time for All Tumblers is 8-10 weeks.

TUMBLER CARE

Included in your Tumbler you purchase, will be a care card. Please read them & follow as instructed. Also posted below.

  • Do not soak. Soaking your tumbler can lead to the Epoxy Seal breaking  and ruining the artwork.
  • Please DO NOT use Dishwasher or Microwave.
  • Do not leave in direct sunlight for long periods of time. Although we use high quality epoxy with 500* heat resistance and UV protection, long term exposure to UV rays can damage/fade your cup design. This can also cause premature yellowing of the epoxy.
  • Avoid dropping or rough handling of products. The last thing you want is a ruined item.

All of our Items are Hand Made, with tons of Love, Time, and Talent poured into them. Please carefully follow care instructions to ensure you get the most out of your items!

 

Return Policy 

All sales are final. We do not allow returns, refunds or exchanges. All items are custom made to order, and that prohibits us from being able to re-sell your items. If there is a mistake that was made on MY end, I will take credit for the mistake and allow the return and replace it with the corrected Item. We do our best to ensure you have a high quality product you love before it leaves our hands, but I am Human, and i do make an occasional mistake.

 

Terms And Service 

To ensure we are sending out the Highest Quality Product, We take our time making sure everything you receive is as close to perfect as I can get it! Our Standard Turn-around time is 8-10 Weeks for Tumblers and 20-28 Business Days on any Made to Order Apparel, I say this to be safe on my end, but your Items could potentially be finished before then! I strive to get everything finished as soon as possible, but the TAT will depend on my work load! 

 

Shipping Policy 

All Items are shipped via USPS Priority Mail. Once the item has a shipping label created you will receive an email with tracking. Please allow 2-7 business days for delivery. All priority mail will include insurance to cover your purchase. This is to cover any damages incurred by the postal service. This does not cover stolen/misdelivered items.